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Role type: Evergreen | Contract or employee depending on market, licensing, and business need · Reports to: Regional Community Director or Community Operations leadership

A Community Partner is the primary management relationship for a portfolio of homeowner, condominium, and community associations. This role supports boards, coordinates association priorities, reviews issues that need human judgment, and works alongside Linc AI, Community Care, Association Finance, and operations teams to keep communities moving. Ideal for an experienced community association manager who is organized, responsive, board-facing, and comfortable in a technology-forward environment.

What you’ll do

• Serve as the main management contact for assigned boards.
• Prepare for and attend board meetings, annual meetings, and special meetings as needed.
• Guide boards on priorities, vendor follow-up, owner issues, standards enforcement, maintenance, budgets, and association operations.
• Review Linc-generated drafts, action items, minutes, and owner communications for accuracy and judgment.
• Coordinate with Community Care, Transitions, Standards, Finance, vendors, and leadership.
• Help boards make clear decisions and document those decisions properly.
• Maintain strong communication and prevent issues from falling through the cracks.
• Support compliance with governing documents, management agreements, internal policies, and applicable licensing requirements.

What you bring

• Community association management experience preferred.
• CMCA, AMS, PCAM, state license, or willingness to obtain credentials where applicable.
• Strong board communication and meeting management skills.
• Ability to manage multiple priorities without losing details.
• Comfort using technology, portals, AI-assisted workflows, and remote collaboration tools.
• Professional judgment, calm communication, and strong follow-through.

Nice to have

• Experience with CINC, Vantaca, AppFolio, Buildium, Enumerate, or similar systems.
• Experience managing condos, HOAs, high-rises, master associations, or developer-controlled communities.
• Experience with transitions, board disputes, budgets, collections, ARC, violations, or vendor management.

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Role type: Evergreen | Contract or employee depending on market, licensing, and business need · Reports to: Regional Community Director

A Senior Community Partner manages more complex associations and serves as a trusted advisor to boards that need experienced judgment, stronger communication, and proactive operational leadership. May also support newer Community Partners through informal coaching, quality review, and issue escalation support.

What you’ll do

• Manage a portfolio of associations with greater complexity, volume, or board sensitivity.
• Lead board meetings and guide boards through decisions, priorities, and follow-up.
• Identify operational risks and escalate issues before they become larger problems.
• Review complex owner concerns, vendor matters, standards issues, budget questions, and board requests.
• Partner with Regional Community Directors on client health, service quality, and retention.
• Help improve internal playbooks, templates, workflows, and Linc-assisted management processes.
• Mentor Community Partners and coordinators as needed.

What you bring

• Several years of community association management experience.
• Strong board-facing presence and comfort handling difficult conversations.
• Ability to manage complex portfolios with limited handholding.
• Experience with budgets, maintenance, contracts, governing documents, meetings, and owner communication.
• Credentials such as CMCA, AMS, PCAM, or state licensing preferred or required where applicable.
• High emotional intelligence and strong written communication.

Nice to have

• Experience with portfolio turnarounds, difficult boards, developer transitions, high-rise operations, or complex governing documents.
• Experience improving SOPs, training other managers, or leading process improvement.

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Role type: Evergreen | Contract or employee depending on market, licensing, and business need · Reports to: Regional Community Director or Senior Regional Community Director

A Lead Community Partner is a senior management role for highly experienced association professionals who can own complex board relationships, support other managers, and represent NeighborLink's standard for communication, judgment, and accountability. Designed for someone who can manage important client relationships while helping shape how modern, AI-supported association management should work.

What you’ll do

• Serve as the lead management partner for priority, complex, or high-value associations.
• Support escalated board, owner, vendor, and operational issues.
• Coach and guide Community Partners and Senior Community Partners.
• Help develop management standards, meeting standards, communication practices, and client playbooks.
• Partner with Regional Community Directors on portfolio health, staffing, service quality, and retention.
• Review key communications, meeting outputs, action plans, and board deliverables.
• Participate in transitions, client recovery efforts, and operational improvement projects.
• Represent NeighborLink professionally with boards, vendors, partners, and internal teams.

What you bring

• Deep community association management experience.
• Strong executive presence with boards and senior stakeholders.
• Ability to remain calm and solution-oriented in difficult situations.
• Proven experience managing complex associations or portfolios.
• Excellent writing, documentation, and meeting facilitation skills.
• CMCA, AMS, PCAM, or state licensing preferred or required where applicable.
• Strong comfort with technology, AI-assisted workflows, and process improvement.

Nice to have

• Experience leading teams, training managers, or supporting regional operations.
• Experience with client retention, escalations, or portfolio stabilization.

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Role type: Evergreen | Employee preferred · Reports to: Senior Regional Community Director, VP of Community Operations, or COO

The Regional Community Director leads a regional portfolio of communities, Community Partners, coordinators, and client relationships. Responsible for service quality, team performance, client health, manager support, and operational execution across assigned markets. A leadership role for someone who understands association management, can coach managers, and can balance board relationships with scalable operations.

What you’ll do

• Lead Community Partners, Senior Community Partners, coordinators, and related operations staff.
• Monitor client health, service quality, response times, board satisfaction, and retention risks.
• Support escalated board and owner issues.
• Ensure communities follow NeighborLink operating standards and documented workflows.
• Partner with Transitions, Care, Finance, Standards, Linc Operations, and Product teams.
• Help recruit, onboard, and coach Community Partners and managers.
• Review regional performance metrics and identify operational gaps.
• Support state licensing compliance and regional market readiness.
• Participate in key board meetings, client recovery plans, and new community launches as needed.

What you bring

• Strong community association management experience.
• Prior leadership, regional management, or team management experience preferred.
• Ability to coach managers and hold teams accountable.
• Strong understanding of board dynamics, association operations, financials, maintenance, and governance.
• Experience with escalations, difficult boards, transitions, and client retention.
• Professional credentials and state licenses preferred or required where applicable.
• Strong comfort with systems, dashboards, AI-supported workflows, and remote team leadership.

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Role type: Evergreen | Employee preferred · Reports to: VP, Community Operations or COO

The Senior Regional Community Director oversees multiple regions, regional leaders, and complex operational priorities. Helps scale NeighborLink's community management model while ensuring quality, consistency, manager support, and client retention across markets. A senior leadership role for an experienced operator who can build systems, lead leaders, and improve service delivery at scale.

What you’ll do

• Lead Regional Community Directors and support regional performance.
• Oversee service quality, retention, client health, and regional operational metrics.
• Help build scalable operating standards for Community Partners and operations teams.
• Support high-risk client issues, executive escalations, and client recovery plans.
• Partner with VP of Community Operations on staffing, market launches, capacity planning, and performance management.
• Work cross-functionally with Finance, Care, Transitions, Standards, Linc Operations, Growth, and Product.
• Identify patterns in service issues and lead process improvements.
• Support recruiting, training, and leadership development for regional teams.
• Help ensure licensing, compliance, and service readiness across assigned states.

What you bring

• Extensive community association management and regional leadership experience.
• Experience leading managers or multi-market teams.
• Strong operational judgment and ability to make decisions in ambiguous situations.
• Strong client recovery, escalation, and retention experience.
• Comfort with metrics, dashboards, AI-supported operations, and process design.
• Executive-level communication skills.

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Role type: Evergreen | Executive / senior employee · Reports to: COO or President

The VP of Community Operations owns the operating model for NeighborLink's managed communities. Responsible for service delivery, regional operations, Community Partner performance, client retention, operating standards, staffing models, and the connection between human management and Linc AI-supported workflows. For a senior operator who can help build a national, technology-native community association management company.

What you’ll do

• Lead Community Operations across markets, regions, managers, and support teams.
• Build scalable operating systems for portfolio management, board service, owner care, standards, transitions, and escalations.
• Own performance metrics for client health, response quality, retention, meeting delivery, action item completion, and manager capacity.
• Develop regional leadership structure, staffing models, and quality standards.
• Partner with Product and Linc Operations to improve AI-assisted management workflows.
• Work with Finance, Growth, Transitions, Standards, Care, and People teams to improve end-to-end client experience.
• Support major client relationships, executive escalations, and strategic accounts.
• Help design training, enablement, manager scorecards, and performance expectations.
• Ensure operations scale without losing human care.

What you bring

• Senior leadership experience in community association management, property management, operations, customer experience, or a related field.
• Experience leading multi-market or distributed teams.
• Strong understanding of service operations, client retention, staffing, quality control, and process improvement.
• Ability to build systems from scratch and improve existing workflows.
• Comfort with AI, automation, product collaboration, and data-driven operations.
• Executive communication skills and strong judgment.

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Role type: Evergreen | Employee or contract depending on coverage model · Reports to: Care Desk Manager or Community Care leadership

Community Care Specialists are the front line of NeighborLink's service experience. This role helps homeowners, board members, vendors, and residents get clear answers, submit requests, track issues, and connect with the right team. Ideal for someone organized, kind under pressure, detail-oriented, and comfortable using systems to keep communication moving.

What you’ll do

• Respond to homeowner, resident, board, and vendor inquiries by email, phone, portal, and ticketing systems.
• Triage requests and route them to the correct team.
• Create and update work orders, cases, tasks, and follow-ups.
• Use Linc AI-drafted responses where appropriate, with human review and judgment.
• Help residents understand account, portal, maintenance, standards, and general association questions.
• Maintain accurate notes and status updates.
• Escalate urgent, sensitive, or complex issues quickly.
• Help ensure no message, request, or follow-up falls through the cracks.

What you bring

• Customer service, property management, HOA, call center, hospitality, or administrative experience.
• Strong written communication.
• Calm, helpful tone with frustrated customers.
• Detail orientation and follow-through.
• Comfort with software, ticketing systems, portals, and remote work tools.
• Ability to learn association policies and procedures.

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Role type: Evergreen | Employee preferred · Reports to: Community Launch Manager or Director of Transitions & Launch

The Transitions Coordinator helps new communities move from their prior management setup into NeighborLink. This role tracks records, owner data, vendor information, bank details, contracts, governing documents, portal setup, and launch tasks so the transition feels organized and controlled. Great for someone who loves checklists, details, document tracking, and making messy information usable.

What you’ll do

• Coordinate records handoff from prior management companies, boards, vendors, and internal teams.
• Track transition checklists, deadlines, missing documents, and follow-ups.
• Help organize governing documents, contracts, owner records, vendor lists, financial records, insurance, bank information, and community data.
• Support setup in Link360, CINC or other accounting/management platforms, and internal systems.
• Communicate status updates to boards and internal stakeholders.
• Help schedule kickoff meetings, transition calls, and launch milestones.
• Escalate missing or delayed transition items.
• Support first-90-day stabilization after launch.

What you bring

• Strong administrative, project coordination, property management, HOA, or operations experience.
• Excellent organization and follow-up.
• Comfort managing multiple checklists and deadlines.
• Strong written communication.
• Ability to work with incomplete information and keep momentum.
• Comfort with document management, spreadsheets, portals, and project tools.

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Role type: Evergreen | Employee or contract depending on market · Reports to: Standards Manager, Community Partner, or Regional Community Director

The Neighborhood Standards Specialist supports boards and communities with standards, covenants, rules, inspections, violations, documentation, owner notices, cure tracking, and related follow-up. Helps make enforcement clearer, fairer, better documented, and less chaotic.

What you’ll do

• Review, document, and track standards-related issues based on governing documents and board policies.
• Prepare notices, follow-ups, cure confirmations, hearing packets, and status updates.
• Review photos, inspection notes, owner submissions, and supporting documentation.
• Coordinate with Community Partners, boards, owners, legal counsel, and vendors as needed.
• Track deadlines, cure periods, hearing dates, and escalation steps.
• Help ensure standards matters are handled consistently and professionally.
• Use Linc AI-assisted drafts where appropriate, with human review.
• Maintain accurate records in the appropriate systems.

What you bring

• HOA, property management, compliance, administrative, inspection, or customer service experience preferred.
• Strong attention to detail and documentation.
• Ability to communicate rules clearly without being harsh or inflammatory.
• Comfort reading policies, guidelines, and governing documents.
• Good judgment and consistency.
• Comfort with software, photos, portals, case tracking, and templates.

Note: This role can also be titled Standards Specialist or Community Standards Specialist.

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Role type: Evergreen | Employee or contract · Reports to: Director of Linc Operations or AI Quality leadership

The Linc AI Trainer helps improve the quality, accuracy, tone, and usefulness of Linc AI across meeting minutes, owner responses, board support, task routing, summaries, knowledge base answers, and operational workflows. Ideal for someone detail-oriented, a strong writer, curious about AI, and able to evaluate whether an AI-generated output is actually helpful, accurate, and safe.

What you’ll do

• Review AI-generated drafts for accuracy, tone, completeness, and usefulness.
• Label examples, identify recurring issues, and help improve prompts, workflows, and quality standards.
• Compare AI outputs against source materials such as transcripts, emails, governing documents, SOPs, and tickets.
• Help train Linc on NeighborLink voice, association management workflows, and escalation rules.
• Provide feedback to Linc Workflow Designers, Knowledge Operations, Product, and Community Operations.
• Support quality review for meeting minutes, action items, owner responses, summaries, and routing decisions.
• Help document best practices and quality patterns.

What you bring

• Strong writing, editing, and critical thinking skills.
• Comfort reviewing detailed information for accuracy.
• Interest in AI tools, automation, customer experience, or operations.
• Ability to spot missing context, unclear language, or risky responses.
• Strong judgment and attention to detail.
• HOA/community association experience is helpful but not required.

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Role type: Evergreen | Employee or contract · Reports to: Director of Linc Operations, Product, or Operations leadership

The Linc Workflow Designer builds and improves the AI-assisted workflows that power NeighborLink's operations. Translates real operational processes into prompts, automations, routing logic, templates, review steps, and human-in-the-loop workflows. Sits between operations, product, AI, and process design.

What you’ll do

• Design AI-assisted workflows for tickets, meeting minutes, board packets, ARC, standards, billing questions, transitions, vendor follow-up, and internal operations.
• Create and refine prompts, templates, routing rules, QA steps, and escalation logic.
• Work with Community Operations, Care, Finance, Standards, and Product to understand workflow needs.
• Identify repetitive manual work that can be automated or AI-assisted.
• Test workflows, evaluate outputs, and improve accuracy and reliability.
• Document workflow logic, known limitations, and human review requirements.
• Partner with engineering and product teams where integrations or tooling are needed.

What you bring

• Strong process thinking and ability to map messy workflows.
• Experience with AI tools, automation tools, operations systems, product ops, or business process design.
• Strong writing and documentation skills.
• Comfort testing, iterating, and improving workflows.
• Ability to work cross-functionally with non-technical and technical teams.
• Good judgment about when AI should assist versus when humans need to decide.

Nice to have

• Experience with Zapier, Make, n8n, APIs, CRM systems, help desk tools, property management systems, or prompt/workflow design.
• HOA, property management, SaaS operations, or customer support operations experience.

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Role type: Evergreen | Employee preferred · Reports to: Director of Linc Operations, Client Experience, or Product leadership

The Knowledge Operations Manager owns the knowledge systems that help NeighborLink, Linc AI, Community Care, Community Partners, and clients get consistent answers. Manages internal SOPs, public knowledge base content, AI grounding materials, answer quality, and documentation standards. High-leverage role for someone who loves organizing information and turning institutional knowledge into scalable systems.

What you’ll do

• Build, maintain, and improve NeighborLink's internal and external knowledge base.
• Own documentation for SOPs, FAQs, support macros, escalation paths, workflows, and product help content.
• Partner with Linc AI Trainers and Workflow Designers to ensure AI uses accurate, current, approved knowledge.
• Identify gaps in documentation based on tickets, manager questions, board questions, and AI quality reviews.
• Create plain-English articles for boards, residents, vendors, and internal teams.
• Maintain version control and review cycles for key operational content.
• Help standardize tone, terminology, and source-of-truth documentation.
• Work with Product, Care, Operations, Finance, Standards, and Compliance teams.

What you bring

• Excellent writing, editing, and information architecture skills.
• Experience managing knowledge bases, SOPs, help centers, enablement content, or documentation.
• Strong organization and ability to simplify complex information.
• Comfort working with AI tools and structured content.
• Ability to coordinate with multiple departments and maintain accuracy.
• Strong judgment around what should be public, internal, or restricted.

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Role type: Evergreen | Employee or contract · Reports to: Director of Engineering, CTO, or Product leadership

Full-Stack Engineers help build, improve, and maintain the technology behind NeighborLink, Link360, Linc AI workflows, integrations, internal tools, customer portals, and operational automation. Ideal for engineers who like building practical products, working close to operations, and shipping useful tools quickly.

What you’ll do

• Build and maintain web applications, internal tools, APIs, integrations, and platform features.
• Work across frontend, backend, database, and third-party system integrations.
• Collaborate with Product, Linc Operations, Community Operations, Care, and Finance teams.
• Integrate with systems such as CRMs, help desk tools, payment platforms, accounting/property systems, AI tools, and communication platforms.
• Improve system reliability, security, performance, and usability.
• Help turn operational pain points into scalable software solutions.
• Participate in code reviews, technical planning, testing, and documentation.

What you bring

• Full-stack software development experience.
• Comfort with modern web frameworks, APIs, databases, authentication, and cloud infrastructure.
• Ability to work in an early-stage, fast-moving environment.
• Strong problem-solving and communication skills.
• Product-minded approach to engineering.
• Comfort with AI-assisted development and automation tools.

Nice to have

• Experience with TypeScript, React, Node, Python, PostgreSQL, serverless architecture, cloud platforms, or AI APIs.
• Experience building SaaS platforms, internal operations tools, customer portals, or workflow automation.

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Role type: Evergreen | Employee preferred · Reports to: Chief Product Officer, CTO, or Product leadership

The Product Manager for Linc AI owns the roadmap, user experience, and operational impact of NeighborLink's AI manager. Works across product, engineering, community operations, care, finance, standards, and AI operations to build AI features that are useful, trustworthy, and grounded in real management workflows.

What you’ll do

• Own product strategy and roadmap for Linc AI features and workflows.
• Translate user needs from boards, residents, managers, care teams, and internal operations into product requirements.
• Partner with engineering, AI operations, and workflow designers to ship features.
• Define success metrics for AI quality, adoption, efficiency, accuracy, and human review.
• Prioritize features across meeting intelligence, drafting, ticket triage, action items, knowledge retrieval, workflows, and quality review.
• Gather feedback from internal teams and clients.
• Ensure AI features support transparency, human judgment, and compliance expectations.
• Write product requirements, user stories, release notes, and internal enablement materials.

What you bring

• Product management experience, preferably in AI, SaaS, operations, customer support, property technology, or workflow automation.
• Strong ability to understand complex operational workflows.
• Comfort with AI capabilities, limitations, human review, and trust/safety considerations.
• Strong communication and prioritization skills.
• Ability to work closely with engineering and non-technical operations teams.
• Bias toward practical products that solve real problems.

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Role type: Evergreen | Employee or contract · Reports to: Director of Growth or Partnerships Manager

The Growth & Partnerships Coordinator supports NeighborLink's sales, business development, partnerships, events, outreach, CRM, proposals, and market growth efforts. Keeps the growth engine organized and helps move opportunities forward. A strong entry or early-career role for someone organized, proactive, polished, and interested in startups, sales, partnerships, and community association management.

What you’ll do

• Support lead tracking, CRM updates, follow-ups, outreach lists, and pipeline hygiene.
• Help prepare proposals, presentations, follow-up emails, board materials, and partner materials.
• Coordinate meetings with boards, vendors, banking partners, management companies, developers, and referral partners.
• Research target communities, markets, associations, vendors, and partner opportunities.
• Support events, webinars, conferences, campaigns, and local market launches.
• Help coordinate BoardMatch, vendor network, and referral partner workflows.
• Track next steps and make sure opportunities do not stall.
• Work closely with Growth, Partnerships, Marketing, Community Operations, and leadership.

What you bring

• Strong organization and follow-up.
• Excellent written communication.
• Comfort with CRM systems, spreadsheets, email, and research.
• Professional communication style.
• Interest in sales, partnerships, startups, real estate, community associations, or technology.
• Ability to manage many small details without losing momentum.

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Role type: Evergreen | Employee or contract · Reports to: Director of Growth or Growth leadership

The Community Growth Advisor helps boards, self-managed communities, and prospective clients understand NeighborLink's management model, pricing, platform, and transition process. Part educator, part consultative seller, part relationship builder. The ideal candidate can listen well, explain clearly, follow up consistently, and help boards feel confident evaluating a better management option.

What you’ll do

• Speak with prospective boards, homeowners, developers, and community leaders.
• Explain NeighborLink's services, pricing, Linc AI, Link360, transitions, and operating model.
• Qualify inbound leads and identify good-fit communities.
• Conduct discovery calls and help prepare proposals.
• Follow up with prospects through board decision cycles.
• Partner with Community Operations, Transitions, Finance, and leadership on proposals and handoffs.
• Track pipeline activity in the CRM.
• Represent NeighborLink at events, webinars, partner calls, and market outreach efforts.
• Help identify patterns in objections, market demand, and service opportunities.

What you bring

• Sales, business development, property management, HOA, SaaS, real estate, or customer-facing experience.
• Strong consultative communication.
• Ability to explain complex services in simple language.
• Organized follow-up and CRM discipline.
• Comfort speaking with boards and decision-makers.
• Curiosity, persistence, and professionalism.

Nice to have

• Experience selling to HOAs, condos, boards, property managers, real estate operators, or local businesses.
• Experience with HubSpot, Pipedrive, Zoho, Salesforce, or similar CRM systems.

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Role type: Evergreen | Employee or contract · Reports to: Director of Growth or VP of Growth & Partnerships

The Partnerships Manager builds and manages relationships that help NeighborLink grow and serve communities better - vendors, banking, insurance, management company partners, developer relationships, technology partners, BoardMatch partners, referral partners, and local market allies. Ideal for a relationship-builder who can turn conversations into structured partnerships and create value for both sides.

What you’ll do

• Identify, develop, and manage strategic partner relationships.
• Build partner pipelines across vendors, banks, insurance, developers, technology, management companies, and referral sources.
• Support partner onboarding, agreements, expectations, and ongoing communication.
• Coordinate with Growth, Community Operations, Finance, Vendor Network, Product, and leadership.
• Create partner materials, pitch decks, email templates, and process documentation.
• Track partner activity, referrals, revenue opportunities, and outcomes.
• Help develop BoardMatch, vendor network, banking partnerships, and market launch partnerships.
• Resolve partner issues and keep relationships healthy.
• Identify new partnership models that improve service, revenue, retention, or market access.

What you bring

• Partnerships, business development, vendor management, real estate, HOA, SaaS, finance, or relationship management experience.
• Strong communication and follow-through.
• Ability to build trust with external partners.
• Comfort negotiating expectations and coordinating across teams.
• Organized pipeline management.
• Ability to think commercially while protecting client experience and brand trust.

Nice to have

• Experience with association management, proptech, fintech, banking, vendor networks, insurance, or real estate partnerships.
• Experience building partner programs from an early stage.

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