Privacy Policy
This Privacy Policy explains how NeighborLink Community Management, Inc. (“NeighborLink,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit neighborlink.co, request a quote or access, use our platform (including Linc and Link360), or receive community association management services from us.
Effective July 31, 2026 · Last updated July 31, 2026
1. Scope & who is responsible
This policy covers information handled through our website, marketing, sales and onboarding flows, and our management platform. When we manage a community association (a “Community”) under a management agreement, we act as a service provider to that Community; the association remains the controller of its own records, and its own governing documents and applicable law also govern how that information is handled. Where a Community, board, or third party operates its own site, app, or service, this policy does not apply to their practices.
2. Information we collect
Information you give us
Contact and identifying details (name, email, phone, mailing address, role such as board member, homeowner, resident, manager, or vendor); the community or association you are associated with; the contents of forms you submit (quote/estimate inputs, access requests, proposals, board-vote responses, contact and support messages); account credentials for portals; and records you upload or share with us during onboarding and service.
Information we collect automatically
When you use our website we set first-party identifiers stored in your browser (a persistent identifier and a per-session identifier) to remember your session and understand how our pages perform. We also record standard technical and usage data: IP address, approximate location derived from IP, device and browser type, referring and exit pages, pages viewed, links and buttons clicked, and form-interaction events (such as which fields were started). We use first-party analytics and do not use third-party advertising cookies or sell browsing data to advertisers. You can clear or block browser storage through your browser settings; some features may not function as intended if you do.
Information from managing your Community
If we manage your association, we process records necessary to do so — for example owner and unit rosters, account ledgers and payment status, assessments and collections information, architectural (ARC) and violation records, maintenance and work-order details, meeting and voting records, and communications with the board, owners, residents, and vendors.
Information from third parties
We receive information from service providers and integrations we use to operate — for example our CRM, payment processors and banking partners, e-signature and document services, and communications tools — and from your board or association when they engage us.
3. How we use information
We use information to: respond to inquiries and provide quotes, proposals, and access; deliver, operate, and improve our management services and platform; process payments and manage accounts; communicate with you about your community, your account, and (where permitted) our services; provide customer and resident support; maintain security, prevent fraud and abuse, and enforce our terms; power AI-assisted features with human oversight (see Section 5); and comply with legal, tax, regulatory, and contractual obligations.
4. Cookies & tracking technologies
We use first-party browser storage and similar technologies for essential functionality, security, session continuity, and first-party analytics. We do not use third-party advertising or cross-site tracking cookies. Because we do not track you across other companies’ sites for advertising, we do not respond to browser “Do Not Track” signals in a specialized way, but we honor applicable opt-out preference signals where required by law (see Section 10).
5. Artificial intelligence & automated processing
Our platform includes AI features (including Linc) that help draft communications, summarize meetings, triage requests, and surface insights. Consistent with responsible-AI practices, a qualified person remains accountable for outcomes: we do not use AI to make legally or financially significant decisions about you without human review, and matters that call for professional judgment (legal, accounting, engineering, fair-housing) are directed to licensed professionals. We do not sell your personal information, and we do not share the personal information of Community residents with third parties to train their AI models. Your association owns its records; during the period we provide services, we may use Community and platform data — including in de-identified or aggregated form where appropriate — to operate and secure the services and to develop, train, and improve our own AI models and services.
6. How we share information
We share information: with service providers and subprocessors who perform services for us under confidentiality and data-protection obligations; with your association and its authorized board members and managers as needed to provide management services; with professional advisors (attorneys, accountants, auditors, insurers); when required by law or to protect rights, safety, and property; in connection with a business transaction such as a financing, merger, or sale (subject to this policy); and with your consent or at your direction. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
7. Data ownership & portability
Your association owns its records. NeighborLink owns its software, systems, and appropriately de-identified analytical models, subject to your management agreement and applicable law. If your association ends its relationship with us, we provide a reasonable, documented process to export the association’s records in a standard, usable format so your operating history remains portable across a change of board, manager, or management company.
8. Data retention
We retain information for as long as needed to provide services, operate our business, and meet legal, tax, accounting, and contractual requirements, after which we delete or de-identify it. Association records are retained according to the management agreement and applicable record-retention laws.
9. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect information, including access controls, encryption in transit, and monitoring. We are working toward SOC 2 readiness; references to SOC 2 describe an in-progress program and are not a claim of completed certification unless expressly stated. No method of transmission or storage is perfectly secure. If a breach affecting your personal information occurs, we will notify affected parties and authorities as required by law.
10. Your privacy rights & choices
Depending on where you live, you may have rights to access, correct, delete, or receive a portable copy of your personal information, to opt out of certain processing, and to be free from discrimination for exercising these rights.
California (CCPA/CPRA): California residents may request access, deletion, and correction, and may limit the use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising. Virginia, Colorado, Connecticut, and other state laws: residents of states with comprehensive privacy laws have analogous rights and may appeal a denied request. EU/UK (if applicable): where these laws apply, you may have rights of access, rectification, erasure, restriction, portability, and objection.
To exercise any right, email privacy@neighborlink.co or use our contact form. We will verify your request and respond within the timeframes required by law. You may use an authorized agent where permitted. Residents may also manage marketing preferences by using the unsubscribe link in our emails.
11. Children’s privacy
Our website and services are intended for boards, managers, homeowners, and residents and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.
12. Third-party links & services
Our site and platform may link to or integrate with third-party services (for example payment, banking, e-signature, and communications tools). Their use of your information is governed by their own privacy policies, which we encourage you to review.
13. Data location
We are based in the United States and process information in the United States. If you access our services from outside the U.S., you understand your information will be processed in the U.S.
14. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date and, where appropriate, by additional notice. Your continued use after an update constitutes acceptance of the revised policy.
15. Community Feed, Ratings & Marketplace data
Where your community uses interactive features such as a community feed, ratings, or a marketplace, the information you post may be visible to authorized members of your community and, where a board enables it, to other residents. By default these features are association-authenticated, and boards control which items are visible to residents. Do not post others’ personal information without permission. We may remove content that violates our terms or applicable law.
16. Contact us
Questions or requests: privacy@neighborlink.co · Contact form · NeighborLink Community Management, Inc.
Disclaimer. This Privacy Policy is provided for general informational purposes and is not legal advice. Privacy laws vary by jurisdiction and change over time. You should consult qualified legal counsel about your specific circumstances.