HOA management you can measure.
Most community management is a black box: you pay every month and hope it’s working. We think a promise you can’t measure isn’t really a promise. So we put our commitments in writing — and report on them every month. That’s the NeighborLink Management Warranty.
Responsiveness, in writing
We answer — and we tell you how fast. Standard response-time targets for owners and boards, plus a 24/7 AI-triaged emergency line so urgent issues never wait for business hours.
Radical transparency
Published per-door pricing and no hidden resident fees, ever. Itemized financials and a clear view of where every dollar goes — no surprise portal, statement or transfer charges buried in the fine print.
The board stays in control
You set policy and cast every vote. We execute, document and advise — but the decisions are always yours. Management should serve the board, not run it.
Accountability you can see
A monthly management scorecard: response times, open items and how quickly they closed, financial health, collections, and resident sentiment. Management you can measure, not just hope for.
No hostage contracts
Clear terms, fair notice, and a clean records handoff if you ever leave. We plan to earn your renewal every year — not trap you into it.
Try before you commit
See the work before you switch anything. Linc can attend your next board meeting free and draft the minutes, so you feel the difference first-hand — no contract, no pressure.
What “management you can measure” looks like
Every month, your board gets a simple, honest scorecard — so you always know whether management is actually working:
- Owner & board response times
- Open items — and how fast they closed
- Financial health & budget-vs-actual
- Dues collected & delinquency status
- Violations & ARC requests handled
- Resident sentiment (Linc Sentiment Index)
Good management shouldn’t be a matter of faith. When you can see the numbers, you can hold your manager to them — and that changes everything.
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Frequently asked questions
What is the NeighborLink Management Warranty?
It is our written set of service commitments - responsiveness standards, transparent pricing with no hidden resident fees, board control over every decision, a monthly management scorecard, and fair, no-lock-in terms - implemented through your management agreement so you can hold us to them.
Does the warranty guarantee specific results?
It commits us to clear service standards and transparent reporting, not to outcomes outside our control. The specific terms that apply to your community are set in your written management agreement; this page describes the commitments behind it.
What does 'management you can measure' mean?
Every month you get a simple scorecard: response times, open items and how fast they closed, financial health, collections status, and resident sentiment. If management is working, you should be able to see it - not just feel it.
The Management Warranty describes NeighborLink’s service commitments and reporting practices. It is implemented through, and subject to, your written management agreement and applicable law; it is not a guarantee of specific outcomes and does not create warranties beyond those set out in that agreement. Response-time targets, reporting cadence and other specifics are confirmed in your agreement and may vary by plan and community.