Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the websites, mobile experiences, portals, and platform — including Link360, StackVue, and Linc — operated by NeighborLink Community Management, Inc. and its affiliates (“NeighborLink,” “we,” “us,” or “our”), and the creation of any online account with us. Please read them carefully — they include a binding arbitration provision and a class-action waiver (Part L) that affect your legal rights, and important limitations of our liability (Part K).

Effective July 31, 2026  ·  Last updated July 31, 2026

Part A — The Agreement

1. Acceptance of these Terms

By creating an account, checking a box indicating agreement, electronically signing, or otherwise accessing or using our services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not create an account or use the services.

2. Who may use the services; eligibility

You must be at least 18 years old to create an account. By creating an account you represent that you are 18 or older and that any information you provide is accurate. Accounts may not be created by or on behalf of minors. If you accept these Terms on behalf of an association, board, company, or other entity, you represent that you are authorized to bind that entity.

3. User classes

Different features and obligations may apply depending on your role, including: homeowners and residents (Link360 portal access); board members (elevated access to governance, voting, and financial information); community managers (portfolio and platform tools); vendors and partners (marketplace, dispatch, and compliance tools); and meeting participants where a board invites Linc to attend a meeting. Each class agrees to the provisions relevant to that role, including additional acknowledgments presented at first use of certain features.

4. Definitions

“Association” means a community association, HOA, or condominium association. “Community” means the community served. “Governing Documents” means an Association’s declaration, bylaws, rules, and related instruments. “Platform” means our websites, apps, portals, and software, including Link360, StackVue, and Linc. “Content” means information, text, files, and materials made available through the Platform. “StaffLink” means our affiliated workforce-solutions entity.

5. Account registration & security

You agree to provide accurate information, keep it current, safeguard your credentials, and accept responsibility for activity under your account. Notify us promptly of any unauthorized use. We may refuse, suspend, or terminate accounts at our discretion, including for the conduct reasons described in Section 14.

6. Electronic communications & signatures

You consent to receive communications, disclosures, and records from us electronically, and you agree that electronic acceptance, signatures, and records satisfy any legal requirement that such communications be in writing. We record acceptance of these Terms, including a timestamp and IP address, and may require re-acceptance when we make material changes.

7. Changes to these Terms

We may update these Terms from time to time. Changes are effective when posted with an updated “Last updated” date; material changes may require renewed acceptance. Your continued use after an update constitutes acceptance.

Part B — The Services

8. What we provide

We provide community-association management services and a technology Platform. The specific management services provided to any Association are defined in that Association’s management agreement; these Terms govern use of the Platform and online accounts and supplement (and do not replace) any management agreement. In the event of a conflict between these Terms and a signed management agreement, the management agreement controls for the parties to it.

9. Not legal, tax, financial, or insurance advice

Information provided through the Platform, including AI-generated output, is for general operational purposes and is not legal, tax, accounting, engineering, or insurance advice. Boards and users should consult licensed professionals for such matters.

10. License to use the Platform

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for its intended purpose. You may not copy, modify, reverse engineer, resell, or create derivative works except as permitted by law.

11. Acceptable use

You agree not to: violate law or third-party rights; upload malicious code; attempt to gain unauthorized access; scrape or harvest data; interfere with the Platform; post unlawful, harassing, defamatory, or infringing content; or misuse another person’s information. We may remove content and restrict access for violations.

12. Professional conduct & community standards

Users must interact with our team, StaffLink personnel, board members, residents, and vendors professionally and lawfully. Threatening, abusive, discriminatory, or harassing conduct is prohibited.

13. Account restriction & admin blocks

To protect our team, personnel, and community members, we operate a tiered account-restriction system. We may warn, limit features, suspend, or terminate an account for conduct that violates these Terms or applicable law. We are not liable for any service interruption resulting from a restriction or block properly applied under this section.

14. Availability, changes & beta features

The Platform is provided on an “as available” basis. We may modify, suspend, or discontinue features, and may offer beta or in-development features that carry no warranty and may change or be withdrawn.

15. Mobile, messaging & notifications

Where you opt into SMS/text or push notifications, message and data rates may apply, and you may opt out as described in those communications. Certain transactional or service messages may continue as needed to provide the services.

16. Third-party services & integrations

The Platform integrates with third-party services (for example payment, banking, dispatch, resale, compliance, e-signature, and insurance-partner systems). We are not responsible for the acts, omissions, availability, accuracy, or performance of third-party services, and your use of them may be subject to their own terms. We disclaim liability for failures, errors, delays, or data issues originating in any third-party system.

Part C — Artificial Intelligence & Linc

17. AI features

The Platform includes AI features (including Linc) that may draft communications, summarize and record meetings where authorized, process messages and requests, and generate insights, action logs, and sentiment summaries.

18. AI disclosure & consent to processing and recording

Where a board invites Linc to attend or record a meeting, or where AI processes communications, portal messages, emails, or SMS, participants are notified and, by proceeding, consent to such processing and recording to the extent permitted by law. Some states require additional notice or all-party consent for recording; boards and users are responsible for ensuring appropriate notice is given for their meetings and jurisdictions.

19. AI output is advisory; human accountability

AI-generated output is advisory and assistive only. A qualified person remains accountable for decisions; we do not use AI to make legally or financially significant decisions without human review. You are responsible for reviewing AI output before relying on it.

20. Waiver of claims arising from AI output

To the maximum extent permitted by law, you waive claims against NeighborLink arising from errors, omissions, or inaccuracies in AI-generated content, subject to the limitations and carve-outs in Part K.

21. Referral & financial-relationship disclosure

We may earn referral fees, commissions, or other compensation from partners, including insurance partners (see Part H) and financial-product partners (see Part F). Where such relationships exist, they are disclosed as required and by these Terms.

Part D — Governance & Boards

22. Board authority & authorized direction

Management services are performed at the direction of the Association’s board through authorized channels. Instructions given to our team or to StaffLink personnel outside authorized channels are not authorized management direction and do not create obligations for us. Decisions requiring a board vote must be made and documented by the board; the Platform records but does not substitute for such decisions.

23. Homeowner & resident responsibilities

Residents agree to comply with their Governing Documents and applicable law and acknowledge that we act as agent for the Association, not for any individual owner or resident.

24. Community Feed, ratings & conduct

Interactive features (such as a community feed, ratings, or marketplace) are, by default, association-authenticated, and boards control which items are visible to residents. You are responsible for what you post; do not post others’ personal information without permission or content that is unlawful, harassing, or infringing. We may remove content and restrict access. Ratings and reviews reflect the views of their authors, not NeighborLink.

25. Marketplace & vendor neutrality

Where the Platform lists or coordinates vendors, we act as a neutral facilitator. We do not warrant vendor work, and contracts for vendor services are between the Association and the vendor unless expressly stated otherwise.

Part E — Fees, Billing & Collections

26. Fees & billing

Fees for services and subscriptions are as stated in your management agreement, order, or checkout. Unless stated otherwise, fees are billed in advance and are non-refundable except as required by law or expressly provided.

27. Payment authorization

You authorize us and our payment processors to charge your selected payment method for amounts due, including recurring charges where applicable. You are responsible for keeping payment information current.

28. Non-payment, advance billing & suspension

We may bill in advance and may suspend or limit services for non-payment, consistent with any applicable management-agreement provisions and law. Suspension for non-payment does not relieve amounts owed.

29. Late charges & collections

Past-due amounts may incur late charges as permitted by contract and law. Where we perform collections on behalf of an Association, we do so consistent with applicable law, including the Fair Debt Collection Practices Act (FDCPA) and state analogues where applicable.

30. Owner-billed charges

Certain charges are billed to the individual owner or requester rather than the Association — for example violation and collection letters, estoppel and resale certificates, and access devices — and do not inflate the community’s price.

31. Taxes & promotions

You are responsible for applicable taxes. Promotional offers and promo codes are subject to their stated terms, may be modified or discontinued, and have no cash value.

Part F — Programs (some in development)

32. Loyalty program (Links)

Where offered, loyalty points or credits (“Links”) have no cash value, are not transferable or redeemable for cash, and may be modified, expired, or discontinued. Redemption is subject to availability and partner terms, and we are not liable for changes to partner programs (for example airline or hotel programs).

33. The Link Card & financial products

Any co-branded card or financial product is issued by a partner financial institution under its own terms. NeighborLink is not a bank and is not responsible for card issuance, disputes, interchange, or rewards, which are subject to the issuer’s terms and to change.

34. Referral program (Linked)

Where a referral program offers credits related to an Association, such credits flow to the Association entity, not to individuals, to support conflict-of-interest protections.

35. Travel, rewards & other in-development programs

Programs described as planned or in development may change, be delayed, or be withdrawn, and app-store availability may precede or follow general availability. No such program is guaranteed.

Part G — Onsite & Remote Personnel (StaffLink)

36. StaffLink staffing-entity disclosure

NeighborLink coordinates onsite and remote personnel through StaffLink, an affiliated workforce-solutions entity under common ownership. StaffLink serves as employer of record for personnel placed in or supporting NeighborLink-managed communities. StaffLink and NeighborLink are separate legal entities with separate liability profiles. NeighborLink is not the employer of StaffLink personnel, and the Association is not the employer of StaffLink personnel except where the Association separately employs personnel directly. StaffLink may also serve clients other than NeighborLink, which creates no obligation or liability for NeighborLink.

37. Staffing arrangements

Where an Association requires onsite personnel (for example community managers, concierge/front-desk, maintenance technicians, porters, security, leasing, or administrative staff), such personnel may be provided through: (a) a NeighborLink-affiliated staffing entity (StaffLink) assigned under a staffing-services agreement; (b) direct W-2 employment by the Association; or (c) a third-party staffing vendor coordinated through the Platform. The arrangement in effect for an Association governs the employment relationship, liability allocation, and compensation for that community.

38. Employment-liability allocation

Where personnel are employed by StaffLink, StaffLink is the employer of record for all purposes (payroll, benefits, workers’ compensation, and employment-law compliance); NeighborLink and the Association are not the employer and bear no direct employment liability, except liability arising from an Association’s own direction and control of day-to-day work. Employment, wage, workers’-compensation, and discrimination claims involving StaffLink personnel are matters between the employee and StaffLink. Where the Association employs personnel directly, the Association is the employer of record and NeighborLink provides HR advisory support only.

39. Onsite-staff conduct disclaimer

NeighborLink and StaffLink make commercially reasonable efforts to recruit, screen, train, and supervise personnel, which may include background checks and reference and license verification. Notwithstanding those efforts, to the maximum extent permitted by law and subject to Part K, NeighborLink is not liable for: criminal conduct by personnel (theft, assault, fraud, harassment); personal injury caused by personnel acting outside authorized duties; property damage by personnel; discrimination or harassment by personnel; conduct occurring off working hours or off Association property; or actions taken by personnel in response to direct instructions from individual owners or board members outside authorized management channels. Residents experiencing unsafe or criminal conduct should contact law enforcement, document the incident, and report it to our Client Success team and the board.

40. Association direction of personnel

Where individual board members, committee members, or owners directly instruct personnel to perform tasks outside authorized work-order or management channels, the directing party assumes responsibility for the outcome. NeighborLink is not liable for work performed, injuries, damage, or labor-law issues arising from such unauthorized direction.

41. External StaffLink clients & careers platform

StaffLink may provide staffing to companies other than NeighborLink; NeighborLink bears no responsibility for personnel conduct in external placements, which are governed by StaffLink’s own agreements. Our careers platform, powered by StaffLink, connects contractors and professionals with opportunities; registrants agree to StaffLink’s separate contractor terms, and any compensation benchmarks are informational only and not guaranteed offers.

Part H — Insurance

42. Insurance hub & referral

We operate an insurance resource hub to help community members identify appropriate coverage. Inquiries may be directed to insurance@neighborlink.co. The hub provides general guidance, warm referrals to licensed agents and carriers (including our insurance partners), policy-upload and gap-assessment tools, and association-level coordination where applicable. NeighborLink is not a licensed insurance agent or broker. Guidance is informational only and is not insurance advice; coverage decisions should be made with a licensed professional. We may earn referral fees or commissions from insurance partners for policies placed through the hub. By submitting an inquiry, you consent to being contacted by NeighborLink’s insurance partners regarding coverage options.

43. Tenant renter’s insurance

Tenants are strongly encouraged — and, where required by Governing Documents or a lease, required — to maintain renter’s insurance (recommended minimums: personal-property coverage at replacement cost, at least $100,000 personal liability, and loss-of-use coverage). Neither NeighborLink nor the Association is responsible for uninsured personal-property losses, liability, or displacement costs of tenants who failed to maintain required coverage.

44. Unit-owner insurance

Unit owners are strongly encouraged — and, where required by Governing Documents, required — to maintain an HO-6 or equivalent policy (recommended: personal property at replacement cost, at least $300,000 personal liability, and at least $50,000 loss-assessment coverage). The Association’s master policy covers original construction standards only.

45. Displacement, hotel & additional living expenses

Where a unit becomes uninhabitable and a resident must vacate, displacement-related costs are the sole responsibility of the displaced resident and their insurer, not NeighborLink or the Association. These include temporary housing and hotel costs; pack-out, pack-in, and storage; moving costs; loss of use; and, for rental owners, loss of rental income. Such costs are addressed by the loss-of-use or additional-living-expenses provisions of the resident’s or owner’s policy.

46. Betterments & improvements

Upgrades a unit owner makes beyond original construction standard (for example upgraded flooring, cabinetry, countertops, fixtures, appliances, or finishes) are not covered by the Association’s master policy and are not the responsibility of NeighborLink or the Association. Unit owners are solely responsible for insuring their betterments and improvements under their individual policy and should review coverage annually.

47. Association master-policy scope

The Association’s master policy covers what is defined in its Governing Documents and applicable state law (for example a “bare walls,” “single entity/all-in,” or modified model). NeighborLink does not determine coverage scope and is not liable for coverage gaps arising from a misunderstanding of the coverage model. Owners should review the master-policy declarations (available through Link360) with a licensed professional.

48. Loss of income for rental units

Owners who rent their units are solely responsible for insuring against lost rental income, lease-termination costs, vacancy, and carrying costs during displacement or restoration. Neither NeighborLink nor the Association is responsible for such amounts.

49. Insurance non-compliance

Where required coverage is not maintained, NeighborLink is not responsible for losses that would have been covered; the non-compliant party bears sole responsibility; the Association may pursue remedies under its Governing Documents; and we will notify the board of known non-compliance but do not independently monitor ongoing coverage.

Part I — Data, Records & Confidentiality

50. Data ownership & portability

Your Association owns its records. NeighborLink owns its software, systems, and appropriately de-identified and aggregated analytical models, subject to your management agreement and applicable law. While your Association owns its records, you agree that during the period we provide services we may use Community and Platform data — including to operate, secure, and benchmark the services and to develop, train, and improve our AI models and services (Linc) — with de-identification or aggregation applied where appropriate and consistent with our Privacy Policy and applicable law. We do not sell your personal information, and we do not share the personal information of Community residents with third parties to train their models. On offboarding, we provide a reasonable, documented process to export the Association’s records in a standard, usable format so operating history remains portable across changes of board, manager, or management company.

51. Privacy

Our collection and use of personal information is described in our Privacy Policy. We do not sell your personal information.

52. Confidentiality

Each party will protect the other’s non-public information and use it only as needed to provide or use the services or as required by law.

53. Records retention & transition

Association records are retained according to the management agreement and applicable record-retention laws, and are made available for transition as described in Section 50.

54. Security

We use reasonable safeguards designed to protect information (see the Privacy Policy). References to SOC 2 describe an in-progress readiness program and are not a claim of completed certification unless expressly stated. No system is perfectly secure.

Part J — Intellectual Property

55. Our IP

The Platform, software, and our trademarks, logos, and brands (including NeighborLink, Linc, Link360, StackVue, and StaffLink) are owned by NeighborLink or its affiliates and licensors and are protected by law. No rights are granted except as expressly stated.

56. Your content

You retain rights to content you submit and grant us a license to host, process, and display it as needed to operate the services. You represent you have the rights to submit it.

57. Feedback

If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

Part K — Disclaimers, Liability & Indemnity

58. Disclaimer of warranties

To the maximum extent permitted by law, the Platform and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uptime, or that the services will be uninterrupted or error-free.

59. Limitation of liability

To the maximum extent permitted by law, NeighborLink and its affiliates, and their respective officers, directors, employees, and agents, will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, or for the acts, omissions, or failures of any third-party service or vendor. Our total aggregate liability for any claim arising out of or relating to the Platform or these Terms will not exceed the greater of the amount you paid to us for the services giving rise to the claim in the twelve (12) months before the claim, or one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

60. Assumption of risk & premises

NeighborLink does not own, possess, or control Association property and is not responsible for the condition or safety of the premises, which remain the responsibility of the Association and, where applicable, owners and their insurers.

61. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless NeighborLink and its affiliates, and their respective officers, directors, members, managers, employees, contractors, and agents (collectively, the “Indemnified Parties”), from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the services, your content, your violation of these Terms or law, or your infringement of any third-party right.

62. Gross negligence & willful misconduct

Nothing in these Terms limits liability that cannot be limited by law, including liability for a party’s own gross negligence, willful misconduct, or fraud. The waivers and limitations in this Part apply to the fullest extent permitted and are severable so that unenforceable portions do not affect the remainder (Section 68).

Part L — Dispute Resolution (Arbitration & Class-Action Waiver)

Please read this Part carefully. It affects how disputes are resolved and limits the ways you can seek relief. It contains a class-action waiver and, for most disputes, requires binding individual arbitration.

63. Informal resolution first

Before starting an arbitration, you agree to first contact us at legal@neighborlink.co with a written description of the dispute and to attempt in good faith to resolve it for at least 30 days.

64. Binding individual arbitration

Except as stated below, any dispute arising out of or relating to these Terms or the services will be resolved by binding individual arbitration administered by a recognized arbitration provider under its consumer rules, rather than in court. The arbitrator decides all issues, except that a court may decide the enforceability of the class-action waiver.

65. Class-action & jury-trial waiver

To the maximum extent permitted by law, you and NeighborLink each waive the right to a jury trial and agree that claims will be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the remaining claims will be arbitrated.

66. Exceptions & opt-out

Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief to protect intellectual property or confidential information. You may opt out of this arbitration provision by emailing legal@neighborlink.co within 30 days of first accepting these Terms, stating your name, account, and intent to opt out; opting out does not affect the other provisions of these Terms.

67. Governing law, venue & limitations period

These Terms are governed by the laws of the State of Delaware (or, where required, the state where services are provided), without regard to conflict-of-laws rules. Subject to the arbitration provision, the exclusive venue for any permitted court proceeding is the state or federal courts located in Delaware, and the parties consent to that jurisdiction. To the extent permitted by law, any claim must be brought within one (1) year after it arises. Association-association matters remain subject to the Association’s Governing Documents and applicable community-association statutes.

Part M — General

68. Severability

If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.

69. Entire agreement; order of precedence

These Terms and the documents incorporated by reference are the entire agreement regarding the Platform and online accounts. For an Association with a signed management agreement, that agreement controls over these Terms to the extent of a conflict for the parties to it.

70. Assignment

You may not assign these Terms without our consent. We may assign these Terms, including in connection with a financing, merger, or sale, subject to the Privacy Policy.

71. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, outages, labor events, and governmental actions.

72. Waiver

Our failure to enforce any provision is not a waiver of it.

73. Notices

We may provide notices to you electronically, including via the Platform or the email associated with your account. You may contact us as provided below.

74. Survival

Provisions that by their nature should survive termination — including fees owed, data and IP, disclaimers, limitations of liability, indemnity, and dispute resolution — survive.

75. Contact

Questions about these Terms: legal@neighborlink.co · Contact form · NeighborLink Community Management, Inc.

Note: These Terms are provided for general informational purposes and do not constitute legal advice. We may update these Terms from time to time; the current posted version governs. Questions? legal@neighborlink.co.